Order Issue FAQ

Sometimes, items are be shipped from different warehouses and will arrive separately. This does not impact shipping costs.

If you need to cancel your order after it has been placed, contact us at hello@projectebeauty.com and a dedicated team member will manage your request. Once the order has been processed, cancellations are no longer possible.

All products are subject to our 60-day satisfaction guarantee starting from the date of purchase to ensure you are 100% happy with your new purchase.

We really apologize for the mix up and we are eager to resolve the issue. To help us do so, please email hello@projectebeauty.com with your order number, details of the items ordered, and the items received